Being assertive

Isn't it funny that when you learn how to phrase assertive messages from a book and you memorise them and repeat them three times in a row to the cranky person at work who is acting like a bully and cause her to storm off with an angry trembling face because she can't think of a retort, your relationship actually IMPROVES! Wow, stamping out my boundaries has totally improved at least one working relationship from substandard to quite enjoyable! I learnt it all from a book called PEOPLE SKILLS which my boss recommended to me (first time round I didn't bother reading it because it seemed too cheesy, second time round I read it before attending a job interview and it was fantastic).

I also learnt some assertion skills at my swim teaching course and I learnt how to encourage a very very submissive new staff member by pointing out that when she was too submissive it actually had a bad effect on the other staff member, who were always feeling guilty about their power over her.

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